Pigment

Help

A question or a problem? Write to contact@tangente-software.fr with your device model and its iOS or Android version. We answer in English or French.

Full Studio

Getting my purchase back on a new device

Open Menu → Full Studio → Restore purchases, with the Apple Account used for the purchase.

My purchase is pending

If “Ask to Buy” is on, Full Studio unlocks as soon as a parent approves the request. If the purchase is declined, check the Screen Time restrictions in Settings.

Getting a refund

Purchases are handled by Apple: request it at reportaproblem.apple.com.

My creations

Where are they saved?

On your device, in My creations. Pigment has no account and no sync: your creations do not move from one device to another.

How do I keep them safe?

Export your artworks to Photos. Your device backup (iCloud or Google) can also include Pigment’s data when it is turned on. Uninstalling Pigment erases the creations it holds.

Deleting my data

Uninstall Pigment: everything it saved on the device is erased. For data related to a purchase, write to us (see the privacy policy).

Publisher: Tommy Colombet, sole trader, trade name TANGENTE. RCS Nanterre, SIREN 107 738 874. 9 rue Ampère, 92800 Puteaux, France. Phone: +33 6 61 20 80 89. Email: contact@tangente-software.fr. Publication director: Tommy Colombet.

Host: OVH SAS, 2 rue Kellermann, 59100 Roubaix, France. Phone: +33 9 72 10 10 07.